Subscription FAQs
We’re no longer accepting new customers to our monthly rolling subscriptions and Smart Pricing. Here’s what that means.
Steve avatar
Written by Steve
Updated over a week ago

So that we can focus on giving everyone affordable access to a car anytime, anywhere with short-term car insurance, we’re no longer accepting new customers to our monthly rolling subscriptions.

If you’re an existing subscription user, we'll continue to provide you with the best, flexible monthly cover. Your policy will carry on as normal. But if you cancel your subscription, your payment fails, or your policy ends, there are some things you need to know👇

Q: What happens if I cancel my monthly policy?

If your subscription comes to an end, you won’t be able to get a new one in the future. But remember, you can continue to hop into anyone's car to get around with our short-term car insurance. Policies start from 1 hour to 28 days.

Q: What happens to my NCB?

As long as you have an active subscription, you’ll be able to keep building up your no claims bonus (NCB). If you cancel your subscription, or it comes to an end, you won’t be able to restart it at a later date. As with most insurers, you need 12 months of continuous cover to earn 1 year’s NCB. So you’ll lose any NCB you’ve built up so far with Cuvva if your subscription ends before you reach 12 months.

Q: What happens if I need to make adjustments to my policy like changing my address?

That’s fine, you can request this change as usual via our customer support team. As long as your subscription is active, you can make these changes as usual.

Q: Can I add a second driver to my existing policy?

Unfortunately it’s not possible to add an additional driver to an existing monthly subscription policy.

Q: How do I switch to a short-term policy instead?

Once you cancel or unsubscribe from your rolling monthly policy, it’s really quick and easy to get a short-term quote. You can get a quote via the app in minutes. Just remember: you won’t be able to restart your subscription, or start a new monthly subscription - so only end your current policy if you’re sure you no longer want a monthly rolling subscription.

Q: What happens to my referral bonus?

We love when our customers spread the word! It’s why we’ve introduced our referral bonuses. If you refer a friend to Cuvva, you’ll both get £10 off when they sign up and buy their first short-term policy.

Q: Can I still change my billing date?

Yes, as long as you have an active monthly subscription you can make changes to things like your billing dates or personal details. This doesn’t count as cancelling your subscription, so your policy will carry on as usual.

Q: What happens if my payment fails?

A: This would be treated the same as if you cancelled your rolling monthly subscription. It means you wouldn't be able to start a new monthly policy in the future.

Q: Why can’t I see my driving behaviour?

We’ve paused selling new rolling monthly subscription policies and locked-in everyone's driving scores. Only drivers who already have an active subscription policy which previously had Smart Pricing enabled can see their frozen driving behaviour and score. As we’re no longer reviewing your driving behaviour, your driving score won’t change in the future.

Q: How will my fixed driving score affect my monthly price?

Fixing your driving score means your score won’t ever drop. We no longer review your driving behaviour and your driving behaviour breakdown won’t change going forward. You’ll continue to receive Cuvva’s monthly cover, with no nasty hidden fees or interest as long as you have an active monthly policy. If you scored a discount for your good driving behaviour, you’ll continue to get the same top savings on your rolling monthly car insurance policy.

Q: Can I still get a driving score?

We've frozen driving scores, which means they're only visible to those drivers with an active subscription who previously had Smart Pricing permissions enabled.

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