Get in touch through the app, by email, or online
The easiest way to contact customer support is through the Cuvva app. Our live chat team can help with all customer queries between 9am and 9pm. We're on hand every single day of the year.
If you already have a Cuvva account, messaging us through the app will be the fastest way to get help.
What to do if you need to report an accident or make a claim
If you’ve been involved in an incident or something happens to your vehicle, you need to report it as soon as you can, even if it wasn’t your fault or you're not planning to claim.
Chat to us if you need to report an incident
Follow these steps:
Open the Cuvva app
Tap the speech bubble in the top right-hand corner to start a chat
Tap ‘I need to make a claim’
We’ll ask you:
what happened
for the date and time of the incident
for third parties details e.g. other drivers, witnesses, passengers etc.
for photos or videos (if you have them)
Once we’ve gathered all the details, we’ll then pass them on to your policy underwriter and claims handler.
You can also call your policy underwriter directly on:
020 3828 7381 for Wakam (Crawford)
01908 735231 for ERS (Crawford)
Check your policy documents to find out who your policy underwriter is. You’ll find your policy documents in the app. They’re also attached to your policy email.
We don't offer phone support
We don't have a contact number, because we've found that we can provide better, faster, and more efficient help online.
No queues: Our team members can help a few customers at once - so you don't have to wait to speak to someone.
Straight to the point: When you're logged into the app, we don't have to ask for your personal details, or go through security questions.
Radically better customer support
Our online service allows us to provide customer support that's as fast and flexible as our insurance.
That's why you can get in touch with us in just a few taps and a member of our support team will get back to you within 5 minutes on average.
Happy driving! 🚗
How to contact support
In-app: Tap the speech bubble on any screen to search for a help centre article. If your search doesn't match any articles, you'll be given the option to talk to us.
Email: Send a message to support@cuvva.com