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Reporting an accident, theft or damage to your vehicle: what to do and how to make a claim
Reporting an accident, theft or damage to your vehicle: what to do and how to make a claim

What to do if you’ve had an accident or need to make a claim

Steve avatar
Written by Steve
Updated over a week ago

You need to report all incidents within 24 hours of them happening, even if you're not going to claim.

This includes any accidents, damage or theft to your vehicle, and any injuries you have. This also includes any injuries to third parties, and any damage to a third party vehicle or property.

Cuvva is the insurance broker, so we don't handle this. Instead, you'll need to speak with the underwriter of your policy. You can find this on your policy documents, or if you're unsure pop us a message in-app! 💬

Reporting an incident

020 3828 7127 is for Mulsanne (Key Claims).

020 3828 7381 is for Wakam (Crawford).

Helpful tips

For any motor policy, if significant damage has occurred or anyone has been injured, you should call the police. If the police do arrive, get the name and number of the police officer and take note of the crime reference number you are given.

Other things you can do

  • Take pictures of the incident with your phone.

  • Record the names and contact details of those involved and any witnesses.

  • Even if you think it may have been your fault, we would suggest not making any admission of fault or apology at the scene.

They’ll probably ask you for the following details

  • Policy number (should be in your policy documents)

  • Vehicle make, model, colour, and registration

  • Where the accident happened

  • Details of any damage, and photos if you have them

  • The other driver’s details (if there was another driver involved).



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