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Why has 'Add the owner' not worked?
Why has 'Add the owner' not worked?

What happens when your link fails

Joey M avatar
Written by Joey M
Updated over a week ago

If someone is trying to borrow your car with a book-ahead policy, there is a small chance that the link they send you to approve the policy may send you to the App Store rather than to the approval screen in the app.

Here are a couple of quick solutions. If are still struggling, you can contact our Customer Support team via the app or website.


If you use iOS, when you receive the link they can 'long press' it.

This means you hold down the link for a couple of seconds, resulting in a small menu opening on their phone screen.

Then, you simply have to press Open in “Cuvva”’ from the menu. This will take them to the right page.


For Android users, there are a few simple steps to take.

Here's a quick step-by-step guide:

  • Open "Settings"

  • Click on "Apps" and then "See all apps"

  • Open the Cuvva App

  • On the App Info page, select "Set as default"

  • Enable “Open supported links”

You should then be able to click the original link and be sent to the right screen.

Happy driving! 🚗

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