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Why can't I add my licence into the app?

Make sure you've entered your name and date of birth correctly

There are a few common reasons why you might not be able to enter your driving licence details to the Cuvva app.

Here's a couple of things you might want to check:

Your account name matches what’s on your driving licence: Don’t forget any middle names.

Your date of birth has been entered correctly: If you’ve entered the wrong date of birth, the app won’t recognise your licence.

You don’t already have an account with us: You can only have one Cuvva account — if you can’t access your original account, or you don’t remember making one, just chat to our support team.

If that doesn’t still work, just send a photo of your licence to our customer support team. They should be able to help.

Countries

You can use Cuvva with:

  • A UK driving licence issued in England, Scotland, Wales, or Northern Ireland

  • A full EU licence (most countries)

  • A full licence from Norway or Switzerland

Here's the full list of international driving licences you can use with Cuvva.

And just so you know: if you want to remove your driving licence details from the account, you need to contact our customer support team.

Happy driving 🚗

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