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Why can't I add my licence into the app?

Make sure you've entered your name and date of birth correctly

Joey M avatar
Written by Joey M
Updated over a week ago

There are a few common reasons why you might not be able to enter your driving licence details to the Cuvva app.

Here's a couple of things you might want to check:

Your account name matches what’s on your driving licence: Don’t forget any middle names.

Your date of birth has been entered correctly: If you’ve entered the wrong date of birth, the app won’t recognise your licence.

You don’t already have an account with us: You can only have one Cuvva account — if you can’t access your original account, or you don’t remember making one, just chat to our support team.

If that doesn’t still work, just send a photo of your licence to our customer support team. They should be able to help.

Countries

You can use Cuvva if:

  • You have a UK licence issued in England, Scotland, Northern Ireland, or Wales

  • You have a full licence from most EU countries, or Switzerland

And just so you know: if you want to remove your driving licence details from the account, you need to contact our customer support team.

Happy driving 🚗

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