Everyone who uses Cuvva has to take a live selfie and upload a photo of their licence before they can buy their first short-term policy.
This helps us make sure their personal information is correctly added to their Cuvva account, so we can offer the right cover for their circumstances.
Lots of things are considered when providing a quote, like a person’s age and how long they’ve held a licence, so it’s important to get this right.
And just so you know: the selfie needs to be taken then, it can't be a photo you've previously taken that is already in your phone.
Sometimes, if a user’s selfie or licence is unable to be verified, a user might need to provide an extra verification selfie. This is when they take a selfie while also holding up an ID card. The ID card can be a driving licence, a passport photo page, or a military ID.
Here’s an example of what we’re looking at below:
Camera trouble
Phone's can be temperamental - here's what to do if you're having trouble with your camera when trying to take a verification photo.
If only one of your phones cameras are working (for example, if the 'back' camera which is typically used for selfies is broken but your front camera is fine), you can try triple-tapping the screen to switch cameras.
If your phone has no working camera, you could log into your Cuvva account on someone else's phone to carry out this step.
If you have a saved photo on your camera roll of your ID, you can add it instead of taking a new one. If you're on Android, you can do this by you can use this by clicking the three dots “...” on the bottom right hand side of the camera screen page in the app. On Apple, just press and hold the take photo button on the camera screen page in the app. After a few seconds, the option to upload a photo will appear on the right hand side.
However, you can only upload a pre-taken photo of your ID. For the selfie step, you'll need to take a new, live selfie. You can't upload a selfie you took previously.
Any questions? Our customer support team are on hand 365 days a year, from 9am to 9pm. Just drop them a message in the app or email support@cuvva.com.