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Can your account be used by others?
Can your account be used by others?

Can someone else use my Cuvva account?

Joey M avatar
Written by Joey M
Updated over a week ago

A Cuvva account should only be used by one person

Each Cuvva account can only be used by one person - the account holder. The account holder is whoever’s name and driving licence number are on the account - even if the email address and phone number belong to someone else.

Any quotes you get will be based on that person’s details, and any policy you buy will be in that person’s name. So nobody else would be insured to drive - even if you change the ID photos in the app.

If you’ve used your email address and phone number to help somebody else sign up to Cuvva, you’ll need to remove your details from their account, and then make a new one in your name.

Once you’re insured, we can’t change the driver or vehicle

Once your cover has started, we can’t change the person who’s insured. We also can't change the licence number of the vehicle or personal details of the driver.

So it’s really important that you check your policy and account details before paying. Even if you’ve made a mistake, we generally won’t be able to give a refund.

If you’ve bought a policy for the wrong person

If you’re not sure who can be insured on a Cuvva account, or if you’ve just bought a policy for the wrong person, get in touch with our customer support team as soon as possible. We’ll do our best to resolve it.

Refer a friend and save £10

Invite your friends to join Cuvva and you’ll both get £10 off when they take out their first short-term policy. Find out more here.

Any questions? Our customer support team are on hand 365 days a year, from 9am to 9pm. Just drop them a message in the app or email support@cuvva.com.

Happy driving! 🚗

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