Even though we send your details over very quickly, the Motor Insurance Database (MID) can be very slow to update - it can be several hours before your policy appears! No need to worry though - legally, you're still fully insured. 

Often, the MID database that the police access (through ANPR) is only updated once a week. We report to the MID more often than any other insurance company, but given the short-term nature of the policies, we can’t guarantee when it will appear.

It’s important to note that your policy documents and insurance certificate, available in the app and in your email after purchase, are sufficient evidence of cover. 😊

Finally, just so you know, it’s the law that all vehicles on the road are insured at all times. That’s known as Continuous Insurance Enforcement, which you can read more about on our blog.

Any questions? Our customer support team are on hand 365 days a year, from 9am to 9pm. Just drop them a message in the app or email support@cuvva.com.

Happy driving 🚗