Before you can buy your first temporary car insurance policy, we’ll ask you to:
Take a live selfie
Upload a photo of your driving licence
This helps us confirm your identity and make sure your details are correct.
Why this matters
We use your details to work out your quote, including things like:
Your age
How long you’ve held your licence
So it’s important everything matches your ID.
Taking your selfie
Your selfie must be taken live in the app.
You can’t upload a photo you’ve already taken. This helps us make sure it’s really you.
Extra verification (sometimes needed)
If we can’t verify your selfie or licence, we might ask for another photo.
This will be a selfie where you’re holding an ID, such as:
Your driving licence
A passport
A military ID
Having trouble with your camera?
If your camera isn’t working properly, you can try:
Switching cameras (for example, triple tap the screen)
Logging into your account on another phone
You can upload a saved photo of your ID if needed:
On Android: tap the three dots in the camera screen
On iPhone: press and hold the capture button
Just remember, this only works for your ID.
You’ll still need to take a live selfie in the app.
Here's an example of what we're looking for:
If you have any questions, just search the help centre for a quick answer or reach out to our customer support team. Happy driving!